Payment Policy

Last updated: September 18, 2026

This Payment Policy explains how payments are handled for orders placed with krogerg. Payment must be successfully authorized before an order can be processed and shipped.

Accepted Payment Methods

We may accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and digital wallets when displayed at checkout. Availability may vary depending on your location, currency, device, or payment provider.

Payment Authorization

When you place an order, your bank or payment provider may authorize, capture, review, or decline the transaction. We will not normally process an order until payment has been successfully authorized.

When Payment Is Charged

Payment may be authorized or captured when you submit your order. Orders normally enter processing within 0–1 business day, with transit taking an additional 0–1 business day (total 0–2 business days).

Payment Security

Payments are processed using secure third-party gateways and checkout providers. We do not request complete card numbers, card security codes, banking passwords, or one-time verification codes through ordinary email or Customer Support communications.

Failed or Declined Payments

If a payment is declined, expired, reversed, or not completed, the order may not be processed or shipped. Please confirm that your card has not expired, check that online and international transactions are enabled, ensure sufficient funds are available, verify your billing information, and complete any bank verification.

Refunds

Eligible refunds are issued to the original payment method. We do not charge a fee for issuing an eligible refund. Refunds are issued no later than 14 days after we receive the returned products or after you provide evidence that they were sent back, whichever occurs earlier.

Payment Fraud Warning

krogerg will not ask you to make payment to an unofficial bank account, personal payment link, cryptocurrency wallet, or third-party account that is not displayed during the official checkout process.

Contact

Store name: krogerg
Email: support@krogerg.shop
Telephone: +1 208-963-2569
Business address: 1984 Placerville St, Middleton, ID 83644, United States