Refund policy
Refund Policy
Last updated: September 18, 2026
krogerg accepts return or refund requests for items that arrive damaged, defective, incorrect, or materially not as described. A request must be submitted within 30 days after confirmed delivery.
Eligible Issues
- The item arrived damaged in transit.
- The item is defective or cannot be used as described.
- The item received is different from the item ordered.
- The item is materially different from its product-page description.
Items and Situations Not Eligible
- Change-of-mind, buyer’s-remorse, or personal-preference returns.
- A customer selected the wrong product, flavor, size, or quantity.
- Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items, unless the condition is directly related to an eligible reported defect.
- Returns sent without prior authorization.
How to Request a Return
Contact Customer Support before sending anything back so we can provide return authorization and shipping instructions.
Email: support@krogerg.shop
Telephone: +1 208-963-2569
Please include your full name, order number, the product(s) you wish to return, the reason for the return, and photographs where relevant.
Return Shipping
For faulty, damaged, incorrect, or misdescribed products, krogerg will cover reasonable return shipping costs where required by law. For change-of-mind returns, the customer is normally responsible for the direct return shipping cost.
Refund Timing
Approved refunds are issued to the original payment method within 14 days after we receive the returned items or after you provide evidence that they were sent back, whichever occurs earlier.
Return Address
krogerg Returns
1984 Placerville St
Middleton, ID 83644
United States
Nothing in this policy limits rights that cannot be waived under applicable consumer law.